Privacy Policy

[Company Name] ("we", "us") respects your privacy. This policy explains how we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

What we collect

• Contact details you give us: name, email, phone number.
• Property information you choose to share, such as an address.
• Messages you send us through forms, email, phone, WhatsApp or WeChat.
• Basic technical data from your browser (for example, pages visited), if analytics are enabled. [TODO: describe the analytics tool, if any]

Why we collect it

• To respond to your enquiry and provide the guide or consultation you asked for.
• To assess your property and prepare proposals.
• To send marketing emails, only if you have given express consent.
• To meet legal and accounting obligations.

Consent

By submitting a form you consent to us using your information to respond to you. Marketing emails are sent only if you tick the separate opt-in box. You can withdraw consent at any time.

Email marketing (CASL)

Every marketing email identifies us, includes our contact information and contains a working unsubscribe link. Unsubscribe requests are processed within 10 business days. [TODO: verify]

Sharing

We do not sell your information. We share it only with service providers who help us operate (for example, email delivery and website hosting), and only as needed. Some providers may store data outside Canada. [TODO: list providers and locations]

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and protect it with reasonable safeguards.

Your rights

You can ask to access or correct your personal information, or withdraw consent, by contacting our privacy contact below. You may also contact the Office of the Privacy Commissioner of Canada.

Contact

Privacy contact: [Name, title] · [email@example.com] · [Phone]